Stampede Networking

Its that time again in Calgary, time for the Calgary Stampede. It is also time for some of the worst networking practices I have ever seen. Sure, the amount of alcohol plays into that ineffectiveness so then we need to plan for it!
These networking ideas can apply to really any cocktail party, social event or networking breakfast:

1) Drink less than the people around you - seems like an obvious place to start but sometimes we forget.
2) Carry a pen and a piece of paper. This is key. Too often people don't have a card to write their information on, so you should carry a pen and paper to get their number or email. You can use the back of your own card if it has white space.
3) Focus on collecting cards instead of handing them out. Too often people return from a networking or Stampede event and say I handed out over 500 cards this week! Now who has the power in that situation? Unfortunately the people with your cards. Don't leave it to them to follow-up (or more likely not). Forget giving out information, get it! Get their information so you can follow-up with them forever.
4) Write information down on the back of every card you get. This is also critical. I will not remember you from the event. BUT, when you call and say, I met you under the big tent on Thursday, we were talking about how we played in the same hockey league and then you said to call you this week about the widgets we sell ... it will produce very effective results. Write down what you know you won't remember later.
5) Be memorable! This applies to your introduction, your explanation of what you do and your general level of energy. If I am going to meet 20 people this afternoon Stampeding, how will I remember you? If your typical introduction goes like this, Hi, my name is _________ and I work for _________, we do __________ ... then you need some help. Make what you do sound exciting. My friend Van says that insurance is the greatest product ever developed by man! It's insurance! What is he talking about?! Well, people remember his line, his passion and he gets conversations started.
6) Take an interest in everyone else first. People love to talk about them, not you. So become a master at asking questions to keep others talking. People will remember the great conversation they had with you - because they were doing all the talking. When you make others the focus, you see ways to work with them and sales will result faster than if you talk about you. Seems counter-intuitive but it's not. Talk about them.
7) Figure out how you can help. Look for ways to help the people you meet. Introduce them to others, figure out who they should meet, give them a prospect, buy them a drink. When they see you as an ally and someone who is prepare to help them, your stock rises and your relationship builds (so does your memorability).

Start with that. Above all that - have fun. People are drawn to those at any function that appear to be energetic, approachable and fun!

Who Owns Your Time?

Just returning from a networking/peer luncheon, one of the resounding issues was that of time management and who has ownership of your time. In your 8 hour day, how much of it do you dictate and how much of it is dictate and determined by you? If you are spending more than 50% of your time with your tasks, timelines and schedule being dictated by someone else then you have a productivity problem!

While other people are all too willing to fill your calendar, fill your task list and fill your head, your job is to fight them off and take control again. Your job is:
1) To recognize that your time is YOUR time and that no one makes you do anything ... you accept it.
2) Allow people will work around some of your guidelines for your time when you set them, communicate them and stick to them
3) Each day establish what is most important in your day and what YOU need to get done to maximize the impact (not just the workload) you can make.
4) To set time guidelines that give you more freedom and not become more cumbersome
5) Look at what you can delegate in your work and personal life to free up time ... list off 10 things you don't like to do and start there.

Taking all your cues from other people and allow them to manage all your time is easy. No, it is. Unfortunately it also put someone else's convenience, plan and agenda ahead of yours.

You need to start to test the boundaries of what you can control TODAY. When people take control of even small pieces of their time they start to realize they control all of it! Recognition of control is the first step in time management that many courses and books forget to mention! Yet great time management starts in your head not in your calendar. Need help breaking through the barriers on your time, ask us for help.

Service Tip: It's My Pleasure!

When did "No problem" become the acceptable response to helping someone out? It suggests that normally things are a problem but in this case it is "no problem". The Ritz Carlton has it right when everyone in their organization helps out and then responds, "My pleasure Sir/Madam." They know that the simple change of words means that each customer feels more valued, deserving and respected. It is never an effort to help at the Ritz. It is the reason they are there and it is always a pleasure to help.

How different an experience can be and the spirit of service when your team starts to respond to customers, "It was my pleasure!"

Leadership Tip: Leadership is Like Cars

Quality, performance, value and experience. All things you might be looking for in a car. Also all things that people list when talking about a strong leader.

If your team had to describe your leadership style in terms of a car, what kind of car would you be? Would you be a Mercedes or would you be a Saturn? It is a great exercise to allow people to describe you without directly describing you. It is essential to know what vehicle you are trying to BE and trying to represent. It is also easier to picture that car in your mind all day or week long versus trying to remember all the words that describe it.

Start your week being a Mercedes or a Hummer and see how your team's response changes and improves.

Sales Tip: Build Your Sales Case

How many times have you seen a salesperson who can't think of more than one or two good reasons to buy their product? A strong sales case has at least three reasons for every potential objection to your product or service.

If you can't overwhelm prospective clients with great reasons and ideas to buy your product, don't expect them to think of the reasons on their own. It is your responsibility to build a case for your product, not theirs.

Create a cheat sheet of ideas for product and service. Make a huge list of reasons and advantages - then internalize it. Know it well enough it comes to mind easily and instantaneously.

With a strong case you can win almost any deal!

The Need for Accountability

Who keeps you accountable? Maybe your first response is your spouse. What about at work? Who is providing you with accountability? Who is keeping you focused and on target with the things you say you will do or the things you want to do? It is a critical role. Every professional athlete has a coach and one of their key roles is accountability. Can Tiger Woods hit a golf ball? Of course he can. Will he occassionally cut a practice short or hit a few less practice balls? Of course he would if someone wasn't providing accountability.

I chuckle when a business owner says that his team makes him accountable. I chuckle because when I ask the team, typically they say they have no power to hold the president/owner accountable because he's the boss. One of the things I absolutely encourage is to find someone to be an accountability source for you. I have a friend that holds me accountable to my vacation planning. I have a personal trainer creating accountability for workouts and health. I have a business coach (www.evolvebusinessgroup.com/coaching) for my strategic planning and accountability of our corporate performance. Without these people I would be less vacationed, more stressed, fatter and wouldn't have the professional success I do.

Whether it be family, friends, co-workers, a business coach or mentor ... find someone to create accountability and help you plan out each area of your life. Let them help you ensure success in all aspects of your life.