We had a staff lunch a few weeks ago. Our hostess had so much experience she was able to take the whole interaction down to three words. "For Four? Menus? Coffee?" And she was gone. Sure, we got the meaning of each question but, "For four?" is not the same as “Hi, how are you today? Are there four people in your party?”. By shortening the interaction and the number of words it may not lose the meaning (it does to some) but it certainly loses the hospitality.
Make sure that everyone in your call center, service center or client relations has the ability to use full sentences to clearly outline a question, an answer and a solution. It is a way to create better clarity but also more hospitality.
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