Personal Touch Your Way to Success

Personal Touch Your Way to Success:

No matter what position or role you play in a company, personal touch matters. How are you putting a personal touch on things with your co-workers? Your suppliers? Your customers? Sure people all send out those chocolate boxes or a fruit basket this time of year. What about next month in January? Adding a personal touch is something you need to do each day, week and month. It doesn’t have to be big things. Here are ideas you can use no matter what time of year or what position you are in:

1. Personalized notes – attach a little handwritten note of thanks whenever you send papers out.
2. Personalized cards – send a card out saying thank you, great job or sharing some admiration. You appear more human than an email ever will.
3. Bring Food – send cookies to a client and watch the reaction. Bring donuts to the Monday meetings and show someone you thought of the team.
4. Send Kudos to the Boss – send a message to the boss letting him/her know what a great job was done by them (they’re people too).
5. Magazine subscription – get a client a magazine subscription they will love. It’s a gift that gives for 12 months!
6. Inspirational Sayings – put some inspirational message in the kitchen or the boardroom for people to read and appreciate
7. Wrap it Up – next time you send a report, a book, a part – wrap it up like a gift. Amazon does it with books and people love it.
8. Gift cards – send someone a gift card every week with a note telling them how they impact you.
9. Take Someone for Lunch – who never seems to leave the office? Take them out for lunch on you and get to know them.

Use little extras like this to make a big impact on people … during this festive season but also in all of 2010.

Leadership Tip: Leadership is Like Cars

Quality, performance, value and experience. All things you might be looking for in a car. Also all things that people list when talking about a strong leader.

If your team had to describe your leadership style in terms of a car, what kind of car would you be? Would you be a Mercedes or would you be a Saturn? It is a great exercise to allow people to describe you without directly describing you. It is essential to know what vehicle you are trying to BE and trying to represent. It is also easier to picture that car in your mind all day or week long versus trying to remember all the words that describe it.

Start your week being a Mercedes or a Hummer and see how your team's response changes and improves.

Sales Tip: Build Your Sales Case

How many times have you seen a salesperson who can't think of more than one or two good reasons to buy their product? A strong sales case has at least three reasons for every potential objection to your product or service.

If you can't overwhelm prospective clients with great reasons and ideas to buy your product, don't expect them to think of the reasons on their own. It is your responsibility to build a case for your product, not theirs.

Create a cheat sheet of ideas for product and service. Make a huge list of reasons and advantages - then internalize it. Know it well enough it comes to mind easily and instantaneously.

With a strong case you can win almost any deal!